FAQ

ComfiBelle – Frequently Asked Questions

1. What kind of products do you offer?
ComfiBelle is all about making your beauty routine easier and more enjoyable. From clever hair accessories to high-quality brushes and self-care tools, everything we carry is designed for comfort, simplicity, and style.

2. Why are the prices shown in USD?
We display prices in USD to make shopping easier for international customers. You can still pay with your regular credit card, and your bank will automatically convert the amount to your local currency at the current exchange rate.

3. Can I send an order as a gift?
Yes! Just enter the recipient’s shipping address at checkout. Since packages come directly from our suppliers, packing slips might include pricing or order details — so you might want to order it and wrap it yourself to keep it surprise-ready.

4. I’m new to some of your products. Will I know how to use them?
Totally! Most of our products come with clear instructions, and we’re also working on simple tutorials and tips to share on our social channels. If you ever need help, just ask — we’re happy to guide you.

5. Do you restock sold-out items?
In most cases, yes. If something you love is out of stock, feel free to email us — we’ll let you know if and when it’s coming back.

6. How are orders shipped?
We work with reliable fulfillment partners to make sure your order gets to you smoothly and securely. Once your order is processed, you’ll receive a tracking number to follow its journey to your door.

7. What are your shipping times?
Processing takes 1-3 business days. Shipping usually takes up to 21 days domestically and up to 35 days internationally, depending on the destination.

8. Do you offer free shipping?
Yes, domestic shipping is free! For international orders, there’s a flat rate of 21$.

9. What if my order is lost or delayed?
If your package hasn’t arrived within 40 days, please contact us. We’ll do our best to track it down or offer a solution.

10. Are your products suitable for all skin and hair types?
Yes — absolutely. We carefully select and test products to ensure they’re gentle, effective, and versatile enough to work for most skin and hair types.

11. What payment methods do you accept?
We accept all major credit and debit cards, plus secure payment options offered at checkout. If you run into any trouble during payment, just reach out — we’re here to help.